Computers and Technical Support

I came across this thought-provoking article about lack of qualified technical support for PC users by Paul Rubens on BBC UK.

Here's a extract from his article:

But all the people who called me had one thing in common: they were at their wits' end because they had bought computers after being seduced by advertising into thinking that they would be easy to use and fun, but had found them to be much more complicated than they had expected. And most importantly, none of them knew what to do or where to turn for help.